Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for outdoor enthusiasts aged 18 or older who wish to purchase high-quality camping equipment. By using our site, you confirm you meet these requirements.

1.2 Content Ownership

All content on this website, including text, images, logos, and product designs, is the property of Snow Peak Shop or its licensors and is protected by international copyright laws. Unauthorized use is strictly prohibited.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Misrepresent your identity or provide false information

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our camping gear (including tents, sleeping bags, camp kitchen equipment, and accessories). However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

4.2 Shipping Options

Method	Carrier	Cost	Delivery Time
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after shipment
Free Shipping	EMS	Free for orders over $50	15-25 business days after shipment

4.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote locations. International customers are responsible for any customs fees or import taxes.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your outdoor gear. You may return most items within 15 days of delivery if:

• The item is unused and in original packaging
• All tags are attached
• You’ve contacted us within the return window

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

• Used sleeping bags
• Opened food containers
• Personalized/custom items

5.3 Return Process

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for return authorization (within 2 business days)
4. Ship items to our returns center at:
   Snow Peak Shop Returns
   4318 Village View Drive
   Lanham, MD 20706 USA

5.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable.

6. Warranty and Liability

6.1 Product Warranty

All products come with a manufacturer’s warranty against defects. Contact us immediately if you receive a defective item.

6.2 Limitation of Liability

Snow Peak Shop is not liable for:

• Incorrect product use or improper maintenance
• Damages from normal wear and tear
• Consequential damages from product use
• Shipping delays beyond our control

7. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, available on our website.

8. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by the laws of Maryland, USA. Any disputes will be resolved in the courts of Prince George’s County.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 4318 Village View Drive, Lanham, MD 20706 USA