At Snow Peak Shop, we’re committed to ensuring your outdoor adventures are equipped with premium gear and supported by hassle-free service. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to get your gear adventure-ready:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We ship worldwide except to certain Asian countries and remote locations. International orders may be subject to customs fees, which are the customer’s responsibility.
Returns & Exchanges
We stand behind our premium outdoor gear with a straightforward returns process. If your equipment doesn’t meet your expectations, we’ll make it right.
Return Policy Overview
- Return window: 15 days from delivery date
- Items must be unused, unwashed, and in original packaging
- Original shipping fees are non-refundable
- Customer pays return shipping unless the return is due to our error
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Used sleeping bags (from Sleeping Bags category)
- Opened food containers (from Camp Kitchen category)
- Personalized or custom-ordered gear
How to Return an Item
Follow these simple steps to initiate a return or exchange:
- Contact Us: Email [email protected] within 15 days of receiving your item. Include:
- Your order number
- Reason for return
- Preferred resolution (refund or exchange)
- Wait for Approval: Our adventure support team will respond within 2 business days with return authorization and instructions.
- Package Your Item: Securely repackage the item with all original tags and packaging materials.
- Ship It Back: Send the package to our returns center: Snow Peak Shop Returns
4318 Village View Drive
Lanham, MD 20706
USA - Track Your Return: We recommend using a trackable shipping service.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Snow Peak Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Item Name: [Product Name]
- Reason for Return: [Size Issue/Product Defective/Changed Mind/etc.]
- Preferred Resolution: [Refund/Exchange for [Product Name & Size]]
Please advise on next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5-7 business days after we receive your return
- Method: Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
For size exchanges or different product requests:
- Follow the standard return process above
- Include a note specifying your desired exchange item
- We’ll ship the new item once we process your return (additional charges may apply for price differences)
International Returns
For orders shipped outside the U.S.:
- You’re responsible for return shipping costs and any customs fees
- Refunds will be issued in USD and may be subject to currency exchange rates
- Allow extra time for international shipping and processing
Adventure-Ready Guarantee
If you received a defective item, contact us immediately at [email protected] and we’ll make it right – whether that means sending replacement parts, arranging a free return, or providing store credit for your next expedition.
For any questions about our shipping or returns policy, our adventure support team is always ready to assist at [email protected].
Happy trails from the Snow Peak Shop team!