Privacy Policy

At Snow Peak Shop (“we”, “us”, or “our”), we value your trust as much as we value the gear that protects you in the wilderness. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snowpeakshelters.com or purchase our premium outdoor equipment.

1. Information We Collect

To equip your adventures from summit to doorstep, we may collect:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
• Transaction Data: Details about products you purchase, payment method, and order history.
• Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
• Communication Data: Records of your interactions with our customer service team via email or other channels.

2. How We Use Your Information

Like a well-packed backpack, every piece of data has its purpose:

• Process and fulfill your orders for tents, sleeping bags, and other outdoor gear
• Provide customer support for your expedition needs
• Improve our website and product offerings based on user preferences
• Send order confirmations, shipping notifications, and service-related communications
• Detect and prevent fraud to protect both our business and our adventurers
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same care we put into crafting our shelters:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your transactions.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve adventurers across five continents, your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement robust security measures as reliable as our high-performance gear:

• Industry-standard encryption for all transactions
• Secure servers protected by firewalls
• Regular security audits and vulnerability testing
• Limited access to personal data among our staff

While we take these precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive a copy of your data in a portable format
• Withdraw consent where applicable
• Opt-out of marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Like trail markers, cookies help us navigate your experience:

• Essential Cookies: Necessary for website functionality and checkout process
• Performance Cookies: Help us improve our site by analyzing visitor behavior
• Marketing Cookies: Allow us to show relevant ads for outdoor gear

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated through our website or email. The “Last Updated” date at the top indicates the latest revision.